Privacy Policy for Ramblers UK Guided Walks
This Privacy Policy describes how Ramblers UK Guided Walks ("we," "us," or "our") collects, uses, and shares personal information of users of our site. Ramblers UK Guided Walks is located at 22 High Street, Floor 3, Oxford, Oxfordshire, OX1 4AH, United Kingdom.
Information We Collect
We collect information from you when you use our services, including:
- Information You Provide Directly: This includes information you provide when you book a tour, sign up for navigation training or first aid certification, request custom itinerary planning, contact us with inquiries, or create an account on our online platform (if applicable). This information may include your name, address, email address, phone number, emergency contact information, payment information (processed securely by our payment processor), and any specific dietary requirements or medical conditions you choose to share with us for safety reasons during our tours.
- Information Collected Automatically: When you visit our site, we automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times when you access our service. We may use cookies and similar tracking technologies to collect this information.
- Information from Third Parties: We may receive information about you from third-party sources, such as travel agencies or partners through whom you book our tours.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Improving Our Services: To process bookings, provide guided hiking tours and adventure travel packages, facilitate group outings, offer navigation training and first aid certification, create custom itineraries, and personalize your experience on our online platform.
- Communicating with You: To respond to your inquiries, provide updates on your bookings, send you promotional materials about our services (where permitted by law and with your consent, where required), and provide important safety information related to your tours.
- Ensuring Safety and Security: To ensure the safety and security of our tours and participants, including managing dietary restrictions and medical conditions you have disclosed.
- Legal Compliance: To comply with applicable laws and regulations.
- Analytics and Research: To analyze how users interact with our site and services, and to improve our offerings.
Sharing Your Information
We may share your information with the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, website hosting providers, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Tour Guides and Staff: Your relevant personal information (e.g., name, emergency contact, medical information you provided) may be shared with our tour guides and staff as necessary to ensure your safety and well-being during tours.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
You have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we erase your personal information, under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
To exercise these rights, please contact us at the address provided above. We will respond to your request within the timeframes required by applicable law.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on our site. You can control cookies through your browser settings.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Ramblers UK Guided Walks
22 High Street,
Floor 3,
Oxford, Oxfordshire,
OX1 4AH
United Kingdom